Deposit
A deposit is required to reserve a space on the waiting list. Deposits are 25% of the final portrait cost (not including delivery). From the date of making the booking the client has until I prepare to start work on the commission in which they may cancel the order and receive the deposit back in full. I will email the client to inform them 24hrs before starting work.
The deposit can be paid by cheque (UK only), bank transfer or Pay Pal. I will send an invoice showing total cost with a breakdown of deposit, final payment, delivery cost, payment options and terms and conditions.
Cancellation & Refund
A digital photograph of sufficient clarity to zoom in for detail is required in the pose the client wants painted. If the client is unable to supply the source photo I will cancel the commission and refund the deposit in full if paid. A photograph of the pet provided with requests to paint in a different pose not shown will be refused. Exceptions on the clarity of the photograph may be made for memorial commissions but will be decided on an individual basis.
If a client wishes to cancel their portrait, they must inform me as soon as possible. If work has not started I will refund the deposit and remove them from the waiting list. If the client wishes to reorder they will then be required to repay the deposit and will be added to the end of the waiting list losing their original list position.
If a client wishes to cancel their order after I have started their portrait the deposit is non-refundable. In addition there may be a fee for the time spent on their commission and material costs depending on the status of that painting.
Please note that if the portrait is over 80% complete the additional charge will be 50% of the final fee. I will retain the painting and use it for promotional and merchandising purposes. If the client wishes me to dispose of the painting and not use it for any purpose the full outstanding final payment will be charged.
Approval & Changes
Upon finishing the portrait I will email the client with a watermarked image of their painting, upon which they can let me know if they would like any minimal changes. Please note major changes requested, if possible, will incur additional fees. An example of a major change would be adding a detailed background.
Final balance of payment will be requested once the client gives their approval. If the client isn’t satisfied with the portrait and any changes that can be made at this stage they can choose to have a 50% refund. I will retain the portrait and reserve the right to use the artwork image on the website, in promotions or on merchandise.
Please note that requests at this stage such as repositioning, using a different image or anything to substantially change the artwork etc is not feasible and not an accepted reason for withholding approval and payment. In such instances full and final payment is due and the client can choose whether to receive the artwork by paying the shipping costs.
Packaging & shipping
Portraits are supplied with a single ivory mount, this protects the artwork in transit and can be used in a frame. Frames are not included or supplied. The artwork will be packed in protective packaging and shipped tracked and insured. Delivery costs are not included in the cost of the portrait.
Changes Post Receipt
Once the client has received their approved portrait they have 7 days to contact me for any minor changes they require. The client must meet the costs of shipping the portrait back to me in the original packaging. I will email the client an updated watermarked image of the painting with the changes complete. If the client is still not happy they can request a 50% refund and I will retain the painting and the right to use the image in promotions or products. All shipping costs will be met by the client.
Damage In Transit
My portraits are packed to a high standard in protective packaging and shipped tracked and insured nationally and globally. In the unlikely event that the portrait is damaged in transit the client must send me photos of the packaging and damage by email immediately. The painting shall be returned to me in its original packaging (if possible or a suitable equivalent) for repair or replace at no additional cost. All shipping costs will be met by the client.
Gift Certificates
My Pet Portrait Gift Certificates are non-refundable and do not have an expiry date. However they are valid for one year at purchase date prices. The client can specify a size of portrait or specific monetary amount. If a size is chosen and the certificate redeemed after one year of issue the balance will be payable if prices have increased. Postage charges are not included in portrait charges. The purchaser can choose whether to include this amount in the gift and this will be stated clearly on the certificate as ‘postage included’ or ‘postage not included’. If ‘not included’ the cost of postage will be payable by the gift recipient.
Copyright
I retain the copyright for all the artwork that I produce, and I reserve the right to use the image of the client’s commissioned pet portrait artwork on my website for promotional material and other merchandise. If clients are not happy with having their commission used for these purposes, please make me aware of this as there may be an additional fee for loss of earning.
Clients may use the image of their commissioned artwork for personal purposes, but if sharing online in the public domain they must credit Fur & Field Art Studio/Pet Pastel Portraits. Use of the image for commercial purposes is prohibited.
I will ask permission before using the content of any client emails in whole or in part before displaying on the website for use as a testimonial and this can be anonymous if desired.
Visit my price guide or view examples of my previous commissions on the gallery page. Please contact me with any further queries or to commission a portrait by clicking here.
